How much do you charge for Postage and Packaging?
Postage and Packaging is FREE on all orders above £25.00. Orders under this amount will be charged £2.50 for Postage and Packaging.
When should I expect my order?
We aim to process all online orders received by 8.30am on the same working day. For orders placed after 8.30am we aim to process the next working day. Orders placed after 8.30am on a Friday will be processed on the next working day, i.e. Monday.
Small Items: such as individual horse wormers, worming tablets and flea treatments are sent by Royal Mail First Class.
Royal Mail First Class aims to deliver your goods within 1-2 working days, however this is not guaranteed. Most small items are packaged to allow your postman to deliver your order through your letterbox.
Large Items: such as multi-buy horse wormers or orders over a certain value are sent by ParcelForce Next Day.
Parcelforce do not operate on weekends, therefore orders sent on Fridays will not be delivered till Monday. These parcels will require a signature on delivery. If delivery is not successful the first time, a card will be left instructing that you can either collect your parcel from your local Post Office or arrange a redelivery at a more convenient time.
Help! My order hasn’t arrived!
If you experience any delays in receiving your order please email us on firstname.lastname@example.org or telephone 01829 734981. Our office hours are 8.30am - 5.00pm Monday to Friday, 9.00am - 1.00pm Saturday