Coronavirus Update

Dear Customers

Our number one priority, continues to be the safety of our staff who have been working tirelessly since March to process your orders. We are maintaining stringent measures in health and safety to provide a Covid Secure work environment. This includes regular, thorough hand washing, hand sanitisation and disinfection of work surfaces.

When will I get my order?

Due to the above measures and an increase in demand for our service, we do estimate that deliveries of veterinary medicines may take up to 72 hours longer than our normal service.

Customer Support

Customer service has always been at the heart of what we do, and we pride ourselves on offering a full telephone order service in addition to our online and email services.

However, we are currently not operating a telephone order service. 

If you do need to contact us, please email us on


If you are currently awaiting a refund, please be assured that we will process this as soon as possible, but it may take a little longer than usual.

Thank you for your patience and understanding and from the whole team here at